Privacy Policy

Aerial photograph of road


Akcelik and Associates is committed to respecting your right to privacy and data security on the web. We are committed to handling the information you provide responsibly, and we will take prudent and practical steps to safeguard your personal information and its use.

Collection and Use of Your Personal Information

We request and use your personal information for various systems. These are detailed in the following sections.

We do not share with or sell your data to any third parties. When applicable, we store your information securely on our own servers and maintain our third party system accounts (such as Mailchimp) as securely as possible.

We may share your information when compelled by legal obligations under the following circumstances:

  • as required by law or court order,
  • in connection with a legal process or
  • to an acquirer of all or substantially all of the shares or assets of A&A or of the A&A division to which this Agreement relates.
  • to third-parties providing related services for A&A under appropriate obligations of confidentiality.

Sales and Licensing for SIDRA Products

The personal data provided when purchasing software from our Store is used for processing payment, creating your invoice, registering the product in our system and allocating the licence details. We require this information in order to complete sales transactions and enable the software licence to function via our eCommerce system.

Subscription to Communications

Your email and postal address is only used for contacting you. If you have a SIDRA Account, you may log in and change your subscription details at any time. How we contact you is described as follows:

  • Account Messages: These are important email messages related to the online SIDRA Account including COVER Renewal notices, trial signup communications and other various system messages. These are sent via our eCommerce system.
  • SIDRA News is our email newsletter sent approximately once a month and includes information and special offers related to our software, training workshops and events. We use Mailchimp to store and manage our email database.
  • Direct Mail campaigns are physical mailings sent for Training Workshops, Events and important Product News.
  • Support Requests: We communicate with our customers via Freshdesk ticketing system. These emails are only related to resolving support requests initiated by the customer.
  • Ticket Sales System: We use Eventbrite to process tickets sales to events. The Eventbrite system will store email addresses and some other personal information in order to communicate with the attendee and purchaser.

Other systems

Wufoo Forms – We use this for our website to embed various web forms.
SurveyMonkey – We use this to conduct various surveys of our customers.

Accessing Your Personal Information

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password).

Security of Your Personal Information

Akcelik and Associates is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Use of Cookies

We may place cookies on your computer to enable the shopping cart and other functionality of the site. These cookies are safe and will not be used in a malicious way.

Policy Changes

In the event there is a major change to Akcelik and Associates' privacy practices, a prominent notice will be posted on our Website prior to implementing the change.

Contacting Us

Akcelik and Associates welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us

If you have a technical or general support question, please also contact us.


Our online store uses 256-bit encryption SSL certificate, in order to protect your data when you make a purchase, and manage your online account.


SSL has been the de facto standard for eCommerce transaction security. SSL encrypts data, like credit cards numbers (as well as other personally identifiable information), which prevents anyone from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page (and in the case of Mozilla Firefox in the address bar as well).

The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's Web browser and the Web server that the website resides on. For example, the combination of a Firefox browser and an Apache server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the browser and server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

SSL Certificates: At the other end of the equation, and of greatest importance to eCommerce site builders, is the SSL certificate. The SSL certificate sits on a secure server and is used to encrypt the data and to identify the Web site. The SSL certificate helps to prove the site belongs to who it says it belongs to and contains information about the certificate holder, the domain that the certificate was issued to, the name of the Certificate Authority who issued the certificate, the root and the country it was issued in.