Aerial photograph of road

We are hiring!

We are located in Melbourne, Australia and are currently looking for skilled professionals who can help us with a variety of roles.

Job Summary 

Join our friendly team and grow your customer support skills! Great opportunity to work at a multi-award-winning company based in Balwyn. 

Key points 

  • Internationally acclaimed company with friendly workplace culture  
  • Generous salary plus bonuses to encourage and reward achievements  
  • Full-time position with flexible hours, plenty of parking and public transport 

The Role 

We are looking for an individual with impeccable customer service skills, positive attitude and dedication to their professional life.  

Help resolve customers’ licensing and sales issues and answer online support queries. Be our problem solver! 

Benefits We Offer 

  • Job security working for a company that’s been in business for 25 years  
  • Training provided, and personal development encouraged 
  • Beautiful and modern office space and facilities and a friendly work environment 
  • Great location in the heart of the Balwyn Shopping District on Whitehorse Road, close to the Eastern Freeway Doncaster exit 
  • Ample on and off-street parking, easy access to public transport, and right on the 109 Tram Route 

Experience and Skills 

  • Experience in a customer service role 
  • Ability and willingness to learn various new systems, passionate about working in customer support and sales, ideally with an interest in niche software and technology 
  • Deploy sales skills to engage new and existing clients with our product and service range 
  • Continually build our industry relationships with new and existing clients 
  • Have an analytical mind to identify problems and find solutions, with a high level of attention to detail 
  • Excellent communication skills to deal with customers, team leaders, managers and fellow staff 
  • Excellent computer skills 
  • Ability to work effectively both in a team and autonomously 

About Us

SIDRA SOLUTIONS is a multi-award-winning company that develops and sells state-of-the-art traffic engineering software. This software is used by traffic engineers, transport planners, road authorities, councils. and universities as an aid for the design and evaluation of all types of intersections, such as signals, roundabouts, sign control and pedestrian crossings.

How To Apply 

If this sounds like the right place and position for you, apply now! Include your CV and a cover letter that outlines how your skills and experience would make a positive impact on our business. 

To apply, please prepare your CV and cover letter and send to 

Registration open for online training in May and June 2024. Learn more..