Setup Requirements

Before attending our online training programs, please ensure that you fulfil the following requirements:

HARDWARE

• Headset: To hear clearly and reduce background noise when your mic is on.
• Calculator (mobile phone will do), pen and paper: To do the exercises in the training program. 
• Monitors: We recommend using two monitors for this program.
• Internet: A stable and high-speed internet connection.

SOFTWARE

• Platform: TBC
• Operating System: Windows 10 or later.

We will conduct these training sessions via a high-speed Fibre connection from our office located in Melbourne, Australia. We will send you details of the platform required to attend the training.

Display Setup

We recommend using two monitors to view the presentation and training book at the same time:

• Monitor 1: Set to a full screen size or a large enough size to clearly see all of the Presenter's screen.
• Monitor 2: PDF viewer to view the Training Book for exercises. Alternatively, you may print out the Training Book for your convenience.

Monitor 1: Full screen

You can double-click the presenter’s shared screen in the application window to make it full screen, or go to the View menu on the top -> Full Screen.

For example, Monitor 1 might look like:

Monitor 2: PDF viewer to view the Training Book

Display Resolution

Please ensure your Display settings under System - Scale and Layout and Resolution are set to the Recommended settings, i.e. those shown with “(Recommended)” in the dropdown list.

Links to download your Training Books will be sent to you via email before the training sessions. 

Follow the Presenter's screen during the session. The exercise questions will be on the Presenter's screen. Use the Training Book for information that will help you to work through the exercises.

Links to download your Answers to Exercises Books will be sent to you after you complete the training program. 

How to ask for support during training

We will have support staff live on chat during the sessions to help attendees with any questions or issues. Follow the steps below to get help.

We have compiled a list of housekeeping rules to ensure our training session runs smoothly for all attendees:

15-30 Minutes prior to session start

• Close anything you don’t need on your computer.
• Check your headset audio and microphone are working.
• We will open access to the meeting 30 minutes prior to start time so attendees can join early.
• Have your training material ready.

Please do not message the Presenter

• The presenter will be focused on teaching.
• We have allowed for a short Q&A session at the end of each module. You may post your questions by messaging "SIDRA" privately. These will then be answered by one of the presenters, time permitting.
• If you have technical issues, please message SIDRA privately. Our support staff can help you via private chat.

Audio during the session

• For a smooth presentation, we ask participants to remain muted. Moderators may mute microphones if they are left on during the presentation.

Roll call

• As this is a paid event, we will be checking in with attendees on the day as part of a roll call and need to be able to match your full name against the ticket purchased for the session.

We also encourage any follow-up questions. Please use our Contact Form.