Setup Requirements

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Trainees must read and understand these important instructions to be able to attend our online training programs. Please use our Contact Form if you have any questions.

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Last Revised: 30 Nov 2021

Important Requirements

It is critical that you understand how this training program will run and what preparation is required before each session - you must read this guide prior to training.

Before attending our online training programs, please ensure that you fulfil the following requirements:

HARDWARE
  • Headset: To hear clearly and reduce background noise when your mic is on.
  • Monitors: Two monitors are required for this program.
  • Internet: A stable and high-speed internet connection.
  • Computer: i5 with 8GB RAM or better.
SOFTWARE
  • Webex Meetings Desktop App: We strongly recommend using the latest version of the desktop app, and not your browser, for a better experience.
  • Remote Desktop Connection: Used to access a Virtual Computer which we will provide you in order to run the latest version of SIDRA INTERSECTION and example files for the training program.
  • Operating System: Windows 7 or later. Windows 10 or 11 is preferred.

Setup Help & Software Familiarisation

We are now offering a free 1hr preliminary session to familiarise you with hands-on software use and help you with your Virtual Computer setup.

Purpose of this short advance session

The purpose of this short advance session before the training program is to:

  • Allow attendees to join us via Webex Meetings.
  • Use Webex (an integral part of training).
  • Test their Virtual Computer setup.
  • Benefit from a little practice using the SIDRA INTERSECTION user interface with presenter’s help.

This will maximise the benefits to be gained from the three training Modules.

How to Attend

We will send attendees of the INTRODUCTION TO SIDRA program the link to the Webex Meetings session by email. All attendees signed up to any of the Modules are welcome to attend.

View Upcoming Events

We will conduct these training sessions using Webex Meetings via a high-speed Fibre connection from our office located in Melbourne, Australia. We strongly recommend you use the latest version of the desktop app, and not your browser, for a better experience.

Download and install Webex Meetings
  1. Go to Webex Downloads
  2. Scroll down the Webex page to the section titled ‘Other download options’ -> ‘Our previous app, Meetings’.
  3. Download the Webex Meetings app by clicking on the ‘Download for Windows’ button.
  4. Run the downloaded file and follow the prompted instructions to install it on your local computer.

Webex Meetings Download for Windows

Email invitation from Webex

We will send you a separate email invitation for each of your registered Modules via Webex. You will receive the invite and reminders from [email protected]

How to join the training session

Join the Meeting with Desktop app by:

  • clicking on the ‘Join meeting’ link in the email invitation, or
  • entering the Meeting Code and Password in your Desktop app.

If you are asked to type in your full name and email address, please use the details used to register for SIDRA training.

For general instructions about how to join a meeting read this Webex support article

For the INTRODUCTION TO SIDRA training program only, you will be required to log in to a Virtual Computer using Remote Desktop Connection. This will be set up with the latest version of SIDRA INTERSECTION as well as the example files which will be used in the program.

Please ensure you are able to use Remote Desktop Connection on your computer.

Important: You will be unable to undertake the training without access to the virtual computer. Your IT department may have placed restrictions on your computer to prevent connecting to a Virtual Computer from another company. If you have difficulty in connecting to this remote Virtual Computer, please consult your IT department. It is your responsibility to arrange access with your IT Department if required.

We will send you access details to your Virtual Computer one week prior to the training program start date.

Use of the Virtual Computer requires your setup has two monitors - for hands-on experience with the SIDRA examples, you need to see the Presenter's screen and your copy of the Training Book, and use the SIDRA INTERSECTION software on your computer simultaneously.

You will be unable to undertake the training unless you have access to two monitors simultaneously.

Display Setup

For hands-on experience with the SIDRA examples, you need to see the Presenter's screen and your copy of the Training Book, and use the SIDRA INTERSECTION software on your computer simultaneously.

You must have a setup using two monitors as shown below:

  • On Monitor 1, access the SIDRA INTERSECTION software and example files software using the remote Virtual Computer, and
  • On Monitor 2, view the Presenter's Screen and your copy of the Training Book.

During presentations, you will see one of the following on the Presenter's Screen:

  • a PowerPoint presentation, or
  • SIDRA INTERSECTION software used by the Presenter, or
  • the Presenter's copy of the Training Book.

Recommended Setup for INTRODUCTION TO SIDRA

Recommended Setup

Display Resolution

Please ensure your Display settings under System - Scale and Layout and Resolution are set to the Recommended settings, i.e. those shown with “(Recommended)” in the dropdown list.

We will send you links to download your Training Books via email. Please copy them to your local computer and open them from there during the training lessons.

You may wish to print the example pages of your Training Books as these may be easier to use while you are following the Presenter during example sessions.

We highly recommend you watch our Tutorial Video series before training.

Other Instructions

How to ask for support during training

We will have support staff live on Webex chat during the sessions to help attendees with any questions or issues. Follow the steps below to get help.

1. To send a chat message to the Webex participant “SIDRA”, click the Chat button at the bottom right of the Webex window.

Webex Chat Button


2. In the To drop down list, choose the participant “SIDRA”, and then write a message to SIDRA.

Webex Send Message To

3. Our staff will move you out from the main meeting to a Helper breakout session.

4. Click the Join now button (shown below) to join to the breakout session. Please note that once you are in the breakout session, you will not be able to watch or listen to the presentation that is happening in the main meeting.

Webex Breakout Session

5. A Helper will communicate with you through audio. Please unmute yourself when you are in a breakout session.

6. You may need to share your computer screen with the Helper in the breakout session so that the Helper can assist you. To share your screen, click the Share button at the bottom of the Webex window.

Help Share Button

You will be prompted with the following screen. Set the optimization option at the top-right to Optimize for text and images and select the screen where you are working on SIDRA INTERSECTION. In the screenshot below, this would be Screen 1. Finally, click Share at the bottom of the dialog to begin sharing.

Help Share Dialog

7. After your query is addressed, we will move you back to the main meeting where you can continue watching the presentation. Please mute yourself when you are in the main meeting.

We have compiled a list of housekeeping rules to ensure our training session runs smoothly for all attendees:

15-30 Minutes prior to session start

  • Close anything you don’t need on your computer.
  • Check your headset audio and microphone are working.
  • We will open access to the meeting 30 minutes prior to start time so attendees can join early.
  • Have your training material ready.

Please do not message the Presenter

  • The presenter will be focused on teaching.
  • We have allowed for a short Q&A session at the end of each module. You may post your questions by messaging "SIDRA" privately. These will then be answered by one of the presenters, time permitting.
  • If you have technical issues, please message SIDRA privately via Webex chat. Our support staff can help you via private chat.

Audio during the session

  • For a smooth presentation, we ask participants to remain muted. Moderators may mute microphones if they are left on during the presentation.

Roll call

  • As this is a paid event, we will be checking in with attendees on the day as part of a roll call and need to be able to match your full name against the ticket purchased for the session.

We also encourage any follow-up questions. Please use our Contact Form.

Enquiries

Online

Please use our Contact Form for all technical support, sales, training and general enquiries.

Phone

Telephone: +61 3 9830 7123
Mobile: +61 423 024 372

Office hours

Monday to Friday
9.00 am to 5.00 pm AEDT

Current Time in Melbourne, AU: AEDT