What is YOUR ACCOUNT?
During the shopping cart process you will be asked to provide details in order to setup YOUR ACCOUNT. This is compulsory for all software purchases and enables a secure shopping process. You will be able to log into YOUR ACCOUNT, renew COVER, UPGRADE an existing product, purchase new products, instantly download our software (while you have valid COVER), view contact details, manage licences or view purchase history, all in a few easy steps.
How to Log Into YOUR ACCOUNT
To log into YOUR ACCOUNT homepage click on the YOUR ACCOUNT link that appears in the ACCOUNT menu located at the top naviation bar. Under the Existing Customer tab, you need to enter the email and password associated with your account then click LOGIN.
How to Setup a New Customer Account
If you are a new customer, you can create a free account when you checkout from the cart for the first time.
- LOGIN PAGE: After you checkout from the Shopping Cart, under the New Customer tab you must enter an email address and click CREATE ACCOUNT.
- CUSTOMER DETAILS 1/2: Please enter your customer details. All fields with an Asterisk * must contain information and cannot be left blank. The best way to move down the fields is to press tab. The person responsible for managing the account payment and licensing management should be registered. If you do not wish to receive important product and training information, uncheck the GET EMAIL ALERTS box. Once complete, click NEXT.
- CUSTOMER DETAILS 1/2: Please enter additional customer details. You can CLICK IF POSTAL ADDRESS IS SAME AS MAIN ADDRESS to copy the information entered in the previous screen if your postal address is the same as your main address. Please ensure that you enter your ABN number if you are an organisation based in Australia. Please ensure that you enter a USER TYPE by selecting from the drop down menu. Once complete, click NEXT.
Your account has now been setup. Your software purchases will be recorded under this account. When required, you can now login with the email address and password created for this account.
Important - Existing SIDRA Customers
For the launch of the new website, we moved all existing customers across to the new eCommerce system and setup their online accounts – including SIDRA INTERSECTION 3.1/3.2, and SIDRA TRIP 1.0 users. We did this so they could upgrade their existing products when required or free receive updates to SIDRA INTERSECTION 4 and SIDRA TRIP 1.1. We have sent an email to these existing users at the time of launch of the new eCommerce website with login and password details for their online account.
If you are an existing SIDRA SOLUTIONS customer at the time of launch of the new eCommerce website, you need to ensure you have received this email and log into the online account with the login and password provided to you. You can then upgrade in the UPGRADE page, renew in the RENEW COVER page or get important product updates to download in YOUR ACCOUNT page. If you are not seeing any products, and you think you should be able to upgrade your software, renew COVER or receive an update, please contact info@sidrasolutions.com
How to Update Your Details
An EDIT DETAILS link appears in the right hand navigation when you are logged into YOUR ACCOUNT homepage.
- Click on the EDIT DETAILS link
- Update your contact details
- Click Next to complete the update.
You can also update customer details when you click CHECKOUT from the first page of the CART:
- Go to the ONLINE STORE
- Add an item to the CART
- Click CHECKOUT
- Log into the online account with the login and password provided to you.
- CUSTOMER DETAILS 1/2 page – update your details and click NEXT
- CUSTOMER DETAILS 2/2 page – update your details and click NEXT
- Continue if you with to purchase the product, otherwise simply close your browser to LOGOUT.
How to View/Print Invoices
Simply click on the print icon in YOUR ACCOUNT homepage or LICENCE DETAILS page for the corresponding product (which you get get to by clicking on the linked items under Order History in YOUR ACCOUNT homepage). This will open invoices related to purchases under this account.
How to View Licence Details and Download
Simply click on the linked items under Order History in YOUR ACCOUNT homepage. This will take you to the LICENCE DETAILS page for the relevant software purchase. Provided you have valid COVER and you can DOWNLOAD your software purchase from the LICENCE DETAILS page.
Offline Activation of Your Licence
When you are in the LICENCE DETAILS page for the corresponding product you can manually activate your product by clicking on the OFFLINE ACTIVATION link next to the product title. Read more about How To Activate.
How to Retrieve Your Password
If you have lost your password, please click HERE and enter the email associated with your online store account then click search. An email will be sent with password details. If you have forgotten the email associated with YOUR ACCOUNT, please email customer service at info@sidrasolutions.com
If you change your password on YOUR ACCOUNT, it will affect future activation of any software licenses that you have purchased. Feel free to update your password, but also update any record you have referring to your old password.
How to Log Out of YOUR ACCOUNT
To log out of YOUR ACCOUNT page click on the LOGOUT button that appears in the right hand navigation menu, or simply close your browser.