Do you accept terms of payment?
No. Payment must be made in full before the software is sent to you. Please refer to PAYMENT TERMS & CONDITIONS for further details.
What currencies do you accept?
You may only purchase online products in Australian Dollars (AUD). All purchases made online are processed in AUD. However, if you are an organisation based in the USA, we are happy to accept payment from you in USD. Confirmation of USD process required. See how to apply here.
What payment options are available?
You have the option of purchasing online by going to our new online store. You will need to complete the shopping cart process in order to purchase the product(s). The shopping cart accepts Visa, Mastercard, and AMEX
We also accept payment by Direct Deposit or Bank Cheque/Draft in Australian Dollars (AUD).
Purchase by Direct Deposit or Bank Cheque/Draft in Australian Dollars (AUD)
Please ensure all payments are made in Australian Dollars (AUD). Please ensure that bank drafts are drawn in AUD. Direct transfers should be converted to AUD before being sent by your bank. We take no responsibility for incorrect funds transferred. If insufficient funds are transferred, the software will not be released, or your COVER will not be renewed. If excess funds are transferred, no refund will be made.
Please ensure to include the Tax Invoice number as a reference when sending payment or transferring funds into our account.
US Organisation: Payment in US dollars may be acceptable upon application. See how to apply here.
Direct Deposit
Please ensure you deposit full Balance Due amount into our bank details. You can get our bank account details when you choose OTHER PAYMENT OPTIONS during the shopping cart process.
We’ll process the order when the payment (AUD) is deposited in our account.
Also note: The amount due is payable in full. Please ensure that any bank fees are paid to the bank separately.
Bank Cheque/Draft:
Please make all bank cheques or drafts payable to Akcelik & Associates Pty Ltd and send to P.O. Box 1075G, Greythorn, VIC 3104, AUSTRALIA.
Bank Cheques/Drafts from the Republic of South Africa must include pre-printed or stamped statement “Approved for payment of cheque outside the Rand monetary area”
How will I receive my tax invoice/receipt?
Once payment has been received and processed you will be sent an tax invoice/receipt to the email address provided in the setup of your online account. Details of your purchase and a copy of your invoice can be accessed via the YOUR ACCOUNT page.
What is this charge on my credit card /debit card statement?
Your online order will be securely processed by SIDRA SOLUTIONS. This is the name that will appear on your credit card statement.
Why was my payment declined?
Please check the following:
- The correct credit card details were entered.
- The expiry date is correct.
- The card is accessible outside your country.
- There are enough funds in the account.
If the above are not the problem, you should contact your provider.
We wish to purchase SIDRA. What is the price in USD?
If you are an organisation based in the US, we are happy to accept payment from you in USD. However confirmation of USD process required. See how to apply here.
Do you accept purchase orders as a form of payment?
We understand that purchase orders (particularly for Australian government departments) are an important process for your accounts department.
You may choose OTHER METHODS OF PAYMENT at the REVIEW PAYMENT stage of the shopping cart process. This generates a form from items you have added to the cart and can be used as a Quote/Purchase Order. It is valid for 30 days from the quote date. You may print this form and write in your Purchase Order number in the top right corner.
If you choose to return and purchase our software online you can enter your Purchase Order number during the shopping cart process (in the ENTER PO # IF REQUIRED box in the REVIEW YOUR PAYMENT page) and it will appear on the final Tax Invoice/ Receipt.
Please note: You will be sent a separate Tax Invoice/ Receipt if you decide to purchase SIDRA SOLUTIONS products. We do not send download link and activation information, process your COVER renewal or confirm workshop registrations until full payment has been received.
We do not wish to use our credit card to purchase SIDRA SOLUTIONS software. What other payment methods do you have available?
We also accept payment by Direct Deposit or Bank Cheque/Draft in Australian Dollars (AUD). However, if you wish to purchase online for immediate download of our software, you must pay by Mastercard, Visa and AMEX.
What kind of cards do you accept for online payment?
Visa, Mastercard and AMEX.
What is GST?
Goods and Services Tax (GST) applies to Australian customers only.
What is an ABN?
An ABN (Australian Business Number) is for Australian customers only.