Setup

You need to activate each SINGLE computer licence using the Licence ID and Password issued to you.

1. Run the software.
2. Click the Licensing tab in the ribbon.
3. Select Fixed (radio button), which refers to the SINGLE computer licence type (as opposed to FLOATING licence).
4. Click Activate Licence.
5. In the Activate Licence dialog, select Online Activation, and click Next.
6. Enter your Licence ID and Password, and click Next.
7. If you get the message “Activation Succeeded”, click Finish to start using the software in normal (non-Trial) mode.

In normal (non-Trial) mode:

• your Customer ID, Company Name and Licence Type will appear on the status bar (bottom right), and will be displayed in software output reports, and
• your Company Name, Customer ID, Licence ID, and Licence Type will appear in the About dialog under the SIDRA INTERSECTION button.

You may get the message “Activation Failed” with a message related to the problem. A Web Service Error Number may also be give indicating a problem. Refer to the Activation Failure section about possible causes of failure.

Online Activation using the Internet is the preferred method, and you should attempt to resolve your Internet access problems before using the Offline Activation method. For Offline Activation, you need to use the software and the sidrasolutions web page at the same time. You can open the web page on a different computer if the computer you are wishing to activate does not have Internet access.

1. Run the software.
2. Click the Licensing tab in the ribbon.
3. Select Fixed (radio button), which refers to the SINGLE computer licence type (as opposed to FLOATING licence).
4. Click Activate Licence.
5. In the Activate Licence dialog, select Offline Activation, and click Next.
6. Go to YOUR ACCOUNT and log in using your email and password.
7. Click on the licence that you wish to activate.
8. Click on the Offline Activation link.
9. On the web page, enter the two codes as displayed in the software Offline Activation dialog and click Submit.
10. If the codes have been entered correctly, and the licence has not already been activated, a Licence ID and Registration Code will be displayed on the web page.
11. In the software Offline Activation dialog, enter the Licence ID and the Registration Code as displayed on the webpage.
12. Complete other Registration Details in the software Offline Activation dialog.
13. When all details are entered, click Next.
14. If you get the message “Activation Succeeded”, click Finish to start using the software in normal (non-Trial) mode.

In normal (non-Trial) mode:

• your Customer ID, Company Name and Licence Type will appear on the status bar (bottom right), and will be displayed in software output reports, and
• your Company Name, Customer ID, Licence ID, and Licence Type will appear in the About dialog under the SIDRA INTERSECTION button.

Offline activation may fail for a number of reasons. Refer to the Activation Failure section about possible causes of failure.

Even if you entered your correct Licence ID and Password, the licence activation may fail for a number of reasons resulting in a failure message. Activation may fail because the licence has already been activated. Online activation may fail because of Internet access problems, i.e. because:

• you do not have an Internet connection, or
• you have an Internet connection but you have a firewall or network administration policies that prevent the sending or receiving of the activation information over the Internet.

You should firstly check that your Internet connection is working. For example, open a web browser and see if you can look at web pages. If your Internet connection is not working, you should fix it and then try activating the software again.

If your Internet connection appears to be working, but activation still fails, contact your network administrator or IT Department and ask them if there is a problem of Internet access restriction.

If you are still unable to activate the software automatically after ensuring that you do not have an Internet access problem, and that the licence has not been activated already, you will need to carry out an Offline Activation.

Further information about failure cases is given below.

• Licence ID or Password incorrect: The message “Invalid License ID or Invalid License ID/Password combination” will appear. Please check your eCommerce account for the correct Licence ID and Password.
• The licence specified has already been activated: You will receive the message “Activation Failed - The web service returned an error. Web Service Error Number 5013.”. If you have more than one licence, please check that you specified the correct Licence ID (one that is not activated). If your intention is to move a previously activated licence from another computer, you will need to deactivate it on the other computer before you can activate it on this computer.
• Error message “Activation Failed - The web service returned an error. Web Service Error Number 5013.”: This message may be given when activation has failed because
  • the licence specified has already been activated as explained above, or
  • the software could not receive a response from our activation server.

In case 2, activation may appear to have failed on your computer but the activation status may appear as "activated" in our activation system. An Online or Offline Activation subsequent to this will fail with a message that the software is already activated. This error may occur because your activation takes place but the software cannot receive a response back from our activation server due to firewall or network settings blocking the response. In this case, you should email our Sales Office for help with resetting your licence activation status.

• Failure to connect to activation server: The software may not be able to connect to the activation server. You will receive the response “The remote name could not be resolved: ‘secure.sidrasolutions.com’”. Check that your computer is connected to the Internet. If it is not, connect it and try again. If you are still unable to activate the software, try the Offline Activation method.
• Licence Blacklisted: The Licence ID that you entered may have been cancelled. Please check the most recent information provided to you for your current licence details.

If you used the Online Activation method to activate your licence on your computer, deactivation is simple. To deactivate your SINGLE computer licence:

• Run the software.
• Click the Licensing tab in the ribbon.
• With the Fixed (radio button) selected, click Deactivate Licence Online.

When you get a message that deactivation has succeeded, click Finish.
If you want to move your licence to another computer, you should first deactivate the licence using Deactivate Licence Online facility as described above. If you uninstall the software without first deactivating it:

• the licence will stay in an activated state;
• if you reinstall the software on the same computer, it will appear to be activated already;
• you will not be able to activate the licence on another computer.

If you used the Offline Activation method to activate your licence on your computer:

• you cannot deactivate a licence activated using Offline Activation, and therefore
• you will not be able to deactivate the licence by uninstalling it in order to use it on another computer.

The User Guide describes a method to move a licence from one computer to another in the case where Offline Activation was used. Contact our Sales Office if you need licensing support.

It is very easy to transfer your SINGLE Licence from one computer to another computer in your organisation by following the below steps:

• Run the software.
• Click the Licensing tab in the ribbon.
• With the Fixed (radio button) selected, click Deactivate Licence Online.
• Download the software onto your new laptop or PC.
• Run the software.
• Click the Licensing tab in the ribbon.
• Select Fixed (radio button), which refers to the SINGLE computer licence type (as opposed to FLOATING licence).
• Click Activate Licence.
• In the Activate Licence dialog, select Online Activation, and click Next.
• Enter your Licence ID and Password, and click Next.
• If you get the message “Activation Succeeded”, click Finish to start using the software in normal (non-Trial) mode.

Instructions for how to setup and use a FLOATING Licence are given below.

This information is provided for:

• the Licence Administrator (IT Manager) to install and use the Licence Manager program supplied with the FLOATING Licence for SIDRA INTERSECTION software, and
• the End User to use the software under a FLOATING Licence arrangement.

You may also want to read How to Activate and Deactivate a SINGLE Licence. For any queries, please send an email to info@sidrasolutions.com

Installing the Licence Manager Program and Creating Licence Files

To install the Licence Manager program, and then create and activate Licence Files using the Licence Manager program:

• Decide where to locate the FLOATING Licence File Folder on the network.
• Create the FLOATING Licence File Folder.
• Set permissions for the FLOATING Licence File Folder such that all End Users can create, open, read and write files. There are two sets of permissions on this folder:
• Sharing Permission: End Users at least have Change and Read permissions.
  • Security Permission: End Users at least have the Read & Execute, List Folder Contents, Read and Write permissions.
• Install the Licence Manager on the server. The Licence Manager program itself requires no activation.
• Use the Licence Manager to create a Licence File for each FLOATING Licence Pack you have, and activate each licence. The licence activation requires your Licence ID and Password information.

The licence files will be saved in the FLOATING Licence File Folder. Several FLOATING Licence Packs can be installed in the same network folder. The Licence Files for several FLOATING Licence Packs will work side by side in the FLOATING Licence File Folder, allowing the number of licences available in each pack to be effectively added together by the Licence Manager.
The licence activation process may fail for a number of reasons:

• Licence ID or Password incorrect.
• Licence cancelled.
• Failure to connect to SOLO activation server via Internet.
• Activation takes place on SOLO server but a response is not received back from the activation server, therefore activation appears to fail. This may be due to firewall or network settings blocking the response.
• The licence specified has already been activated.
• You can also use the Licence Manager program to:
  • Deactivate a licence.
  • Monitor User Status and Revoke licence allocation to an End User.
• The Licence Manager does not need to remain running during normal use of the software by End Users but you may wish to monitor user status after initial setting up.

Installing the Software for End Users

To enable the use of the software (client application) by End Users under the FLOATING Licence:

• Install the software on each individual computer which will be allowed to access the FLOATING Licence.

Using the Software under FLOATING Licence
To use the software as an End User on a computer which is allowed to access the FLOATING Licence:

• Run the software.
• Click the Licensing tab in the ribbon.
• Select Floating (radio button).
• Click the browse icon and select the location of the FLOATING Licence File Folder on the network.

If the FLOATING Licence allocation is successful:

• your Customer ID, Company Name and Licence Type (FLOATING) will appear on the status bar (bottom right), and will be displayed in software output reports, and
• your Company Name, Customer ID, Licence ID, and Licence Type (FLOATING) will appear in the About dialog under the SIDRA INTERSECTION button.

The licence allocation process may fail for any of reasons (an error message will be given if this happens):

• Your network connection to FLOATING Licence File Folder must not be lost during your use of the licence. If you get a message related to this, check your network connection.
• You may not be allocated a licence if all licences for the software are in use by other End Users.
• The licence allocation process may fail because there was no valid licence file for the software found in the specified folder.
• The licence allocation process may fail because some network problems were encountered.

When the failure to get a licence persists, contact your Licence Administrator.