SINGLE Licence

This licence type is available for SIDRA INTERSECTION, SIDRA TRIP and INPUT COMPARISON.

The single licence allows installing and using the software on one computer. Once a SINGLE licence has been installed and activated on a computer, it cannot be simultaneously activated on another. The software activation procedures will prevent a SINGLE Licence version of the software from being used on more than one computer.

A single licence can be deactivated and subsequently moved to another computer. Generally this process will require an internet connection. Moving a licence is possible without an internet connection, but the process is difficult and is not recommended.

With this licensing system, you will be able to deactivate and reactivate your licence without need to contact our office. If a licence cannot be deactivated, for example if a computer was damaged or became inoperable, you would then need to contact us by email to info@sidrasolutions.com to have the licence reactivated on another computer. A service fee may be charged for such cases.

To be able to use the software simultaneously on more than one computer, further SINGLE Licences are required. It will be easy to increase the number of SINGLE computer licences since it will be possible to purchase one or more additional SINGLE computer licences.

Country where licence is used: Licences can be used in any site (office) of the Licensee's organisation in the country for which the licence is issued. In the case of multi-national organisations, purchase of additional licences or a special agreement is required for other countries where the Licensee's organisation has offices. This applies to all licence types.

SIDRA SOLUTIONS software licences are non-transferable, they cannot be passed on, rented or leased, or sold to another organisation.

The following conditions apply to the purchase of SINGLE Licences

• SINGLE Licences are computer based (not network based).
• There is no upsizing from one SINGLE licence to another in the purchase process. You simply buy additional SINGLE licences or FLOATING licence packs as you need.
• COVER renewal cost for each SINGLE Licence is payable separately.

HOW TO BUY PAYMENT OPTIONS LICENSING FAQS SALES FAQS EDUCATIONAL LICENCES

Online licence activation may fail for a number of reasons resulting in a failure message.  The reasons for failure include the following.

1. You have Internet access problems.

2. You did not enter your correct Licence ID and Password.

3. The licence has already been activated.

4. The licence was blacklisted.

These are explained below.

1. Internet Access Problems

If the software may not be able to connect to the activation server, you will receive the response "The remote name could not be resolved: 'secure.sidrasolutions.com'". 

Internet access problems may occur because:

• you do not have an Internet connection, or
• you have an Internet connection but you have a firewall or network administration policies that prevent the sending or receiving of the activation information over the Internet.

You should first check that your Internet connection is working. For example, open a web browser and see if you can look at web pages. If your Internet connection is not working, you should fix it and then try activating the software again.

If your Internet connection appears to be working, but activation still fails, contact your network administrator or IT Department and ask them if there is a problem of Internet access restriction.

If you get a message about "Proxy Authentication Required", or any problem/enquiry mentioning "Proxy settings" or "Proxy Server", this message is being generated by your network and simply reported by SIDRA INTERSECTION.  The error indicates that the internet communication required by the SIDRA licensing is being blocked by your proxy server.  You need to get your IT department to allow the software to communicate to our activation server as follows: 

• Our licensing system runs on the following domain (ssl): secure.sidrasolutions.com (66.29.201.230). 
• Our update system runs on our normal website domain: sidrasolutions.com (66.29.201.229). 
• The XML Activation web service address is https://secure.sidrasolutions.com/solo/webservices/XmlActivationService.asmx (this Web Service is used for activation and deactivation). 
• Standard port numbers are used in both cases and proxy settings are obtained from Internet Explorer. 

2. Licence ID or Password incorrect

The message "Invalid License ID or Invalid License ID/Password combination" will appear. Check YOUR ACCOUNT for the correct Licence ID and Password.

If you use a valid Licence ID and Password from a different SIDRA INTERSECTION version, or from a different SIDRA SOLUTIONS product, you will get a message like: "SIDRA INTERSECTION cannot be activated using the Licence ID that you have entered.  The Licence ID corresponds to a different SIDRA INTERSECTION version or a different product."  Check YOUR ACCOUNT for the Licence ID and Password that correspond to the current SIDRA INTERSECTION version.

3. The licence has already been activated

Error message "Activation Failed - The web service returned an error. Web Service Error Number 5013." may be given when activation has failed because:

(i) the licence specified has already been activated, or

(ii) the software could not receive a response from our activation server.

In relation to case (i), if you have more than one licence, please check that you specified the correct Licence ID (one that is not activated).  If your intention is to move a previously activated licence from another computer, you will need to deactivate it on the other computer before you can activate it on this computer.

In case (ii), an online activation may appear to have failed on your computer due to the response from our activation server having been blocked by your firewall or network settings.  If the activation information was received correctly and processed by our activation server, the activation status will appear as "activated" in the SIDRASOLUTIONS licensing system despite the response being blocked at your end.  If you subsequently change firewall settings to allow the response through and attempt an Online Activation or if you attempt an Offline Activation you will get an activation failure message indicating that the software is already activated.  In this case, you should contact us by email to info@sidrasolutions.com for help with resetting your licence activation status.

4. Licence Blacklisted

The Licence ID that you entered may have been cancelled. Please check the most recent information provided to you for your current licence details.

If none of the above reasons apply

If you are still unable to activate the software automatically after ensuring that none of the above reasons for failure of online licence activation applies, you will need to carry out an Offline Activation.  Note that Offline Activation is is NOT the preferred method of activation.

Offline Activation (for SINGLE Licence) is NOT the preferred method.  The simple Online Activation using the Internet is the preferred method, and you should attempt to resolve your Internet access problems before using the Offline Activation method.

When you have to use the Offline Activation method, you need to use the software and the SIDRASOLUTIONS web page at the same time.  You can open the web page on a different computer if the computer you are wishing to activate does not have Internet access.

SIDRA INTERSECTION

1. Use the Software:

• Run the software.
• Click the Licensing tab in the ribbon.
• Select Fixed (radio button), which refers to the SINGLE computer licence type (as opposed to FLOATING licence), and click Activate Licence.
• In the Activate Licence dialog, select Offline Activation, and click Next.
• The Activate Licence Offline dialog will appear displaying two codes.

2. Go to the Website:

• Go to YOUR ACCOUNT and log in using your email and password. 
• Click on the licence that you wish to activate.
• Click on the Offline Activation link.
• On the web page, enter the two codes as displayed in the software Activate Licence Offline dialog and click Submit.
• If the codes have been entered correctly, and the licence has not already been activated, a Licence ID and Registration Code will be displayed on the web page.
• In the software Activate Licence Offline dialog, enter the Licence ID and the Registration Code as displayed on the webpage. 

3. Use the Software:

• Complete other Registration Details in the software Activate Licence Offline dialog.
• When all details are entered, click Activate.
• If you get the message “Activation Succeeded”, click Finish to start using the software in a licensed state (non-Trial mode).  

Offline activation may fail for a number of reasons.  Refer to the section of this page titled SINGLE LICENCE ACTIVATION FAILURE about possible causes of activation failure.

SIDRA TRIP and INPUT COMPARISON

The steps are similar to those given for SIDRA INTERSECTION.  For more detailed instructions, refer to the HOW TO ACTIVATE A SINGLE LICENCE ONLINE section above. 

SIDRA TRIP: Use the Licence Configuration dialog accessed through Start - All Programs - SIDRA SOLUTIONS - SIDRA TRIP 1.1 Tools - Licence Configuration.  

INPUT COMPARISON: Use the Licensing option in the Help menu.

If you used the Online Activation method to activate your SINGLE Computer licence on your computer, it is very easy to transfer your SINGLE Licence from one computer to another computer in your organisation. Follow the steps given below.

• Before uninstalling the software, use the Online Deactivation method to deactivate your licence on the computer the software is installed on.
• Download and install the software on your new computer.  
• Activate your licence on your new computer using the Online Activation method. 

If you uninstall the software after an Online Activation or Offline Activation and delete the licence file and do a subsequent installation on the same computer, the software will be in an unlicensed state and you will not be able to do a subsequent Online Activation or Offline Activation with this licence ID since, in the SIDRASOLUTIONS licensing system, it will still be tied to the computer where the Offline Activation was carried out. 

If you used the Offline Activation method to activate your SINGLE Computer licence on your computer,  you will need to use the Offline Licence Transfer method.

If you need licensing support, contact us by email to info@sidrasolutions.com. 

GENERAL

If you used the Online Activation method to activate your licence on your computer, deactivating your SINGLE computer licence using Deactivate Licence Online facility is simple - follow the steps given below for each software.

If your intention is to move your licence to another computer, you should first deactivate the licence - if you uninstall the software without first deactivating it:

• the licence will stay in an activated state,
• if you reinstall the software on the same computer, it will appear to be activated already, and
• you will not be able to activate the licence on another computer.

SIDRA INTERSECTION

1. Run the software.

2. Click the Licensing Tab in the ribbon.

3. With the Fixed (radio button) selected, click Deactivate Licence Online.

4. When you get a message that deactivation has succeeded, click Finish.

SIDRA TRIP

1. Use Start - All Programs - SIDRA SOLUTIONS - SIDRA TRIP 1.1 Tools - Licence Configuration to access the Licence Configuration dialog.  

2. In the Licence Configuration dialog, select the Fixed Licence File option (radio button).  Click Deactivate Licence Online.

3. When you get a message that deactivation has succeeded, click OK.

INPUT COMPARISON

1. Run the software.

2. Click the Licensing option in the Help menu, and select the Fixed Licence File option (radio button). Click Deactivate Licence Online.

3. When you get a message that deactivation has succeeded, click OK.

If you used the Offline Activation method to activate your SINGLE Computer licence on your computer:

• you cannot use the Online Deactivation method to deactivate a licence activated using the Offline Activation method, and you will not be able to deactivate the licence by uninstalling the software; and
• when you uninstall after an Offline Activation, the licence file will stay in place and a subsequent installation on the same computer will reuse the same licence file and it will appear activated.    

If your intention is to move your licence to another computer, and the licence was activated using the Offline Activation method, you will need to use the Offline Licence Transfer method. Follow the steps given below for each software. If you need licensing support, contact us by email to info@sidrasolutions.com. 

SIDRA INTERSECTION

1. Run the software.

2. Click the Licensing tab in the ribbon. 

3. With the Fixed (radio button) selected, click Offline Licence Transfer.

4. An Offline Licence Transfer dialog will appear.  Follow the steps.  

SIDRA TRIP

1. Use Start - All Programs - SIDRA SOLUTIONS - SIDRA TRIP 1.1 Tools - Licence Configuration to access the Licence Configuration dialog.  

2. In the Licence Configuration dialog, select the Fixed Licence File option (radio button).  

3. Click Offline Licence Transfer.

4. An Offline Licence Transfer dialog will appear.  Follow the steps.  

INPUT COMPARISON

1. Run the software.

2. In the Help menu, click the Licensing option and select the Fixed Licence File option (radio button).  

3. Click Offline Licence Transfer.

4. An Offline Licence Transfer dialog will appear.  Follow the steps. 

Command line parameters and registry settings for "SILENT" Installation are provided in this pdf:
SIDRAINTERSECTION51_InstallationCommandLineParameters.pdf