Security & Terms

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Our commitment to your privacy and data security

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Akcelik and Associates is committed to respecting your right to privacy and data security on the web. We are committed to handling the information you provide responsibly, and we will take prudent and practical steps to safeguard your personal information and its use.

We shall undertake all commercially reasonable steps to prevent the disclosure of your personally identifiable information to third parties, except as may be required by law.

Collection of Your Personal Information

We request personal information when:

  • you register to GET ALERTS via SIDRA News,
  • signup and login to our YOUR ACCOUNT and our ONLINE STORE,
  • signup to receive free trial versions of SIDRA SOLUTIONS products.
  • purchase software from our store. The personal data you provided during this purchase has been used for processing payment, creating your invoice, registering your product in our system and proving your licence details.
  • Request technical support online, we will ask you for information necessary to assist you, such as the nature of the problem, the screen-shots of the problems and if necessary copies of the datafiles you may be using.
Use of Personal Information

Akcelik and Associates collects and uses your personal information to:

  • ensure you receive the information, products and services you requested
  • advise you about your subscription
  • advise you about updates and release of new software versions
  • send you marketing information related to our products and services only (no third parties)

Your email is only used for contacting you. Your email address and personal data are kept safely in our protected server and have not been and will never be shared or sold to any other third parties. If you have a SIDRA Account, you may log in and change your subscription details at any time.

Accessing Your Personal Information

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password).

Security of Your Personal Information

Akcelik and Associates is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. See Security.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Use of Cookies

We may place cookies on your computer to enable the shopping cart and other functionality of the site. These cookies are safe and will not be used in a malicious way.

Policy Changes

In the event there is a major change to Akcelik and Associates' privacy practices, a prominent notice will be posted on our Website prior to implementing the change.

Contacting Us

Akcelik and Associates welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us

If you have a technical or general support question, please also contact us.


256-bit encryption:

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Our online store uses 256-bit encryption SSL certificate, in order to protect your data when you make a purchase, and manage your online account.


What is SSL?

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SSL has been the de facto standard for eCommerce transaction security. SSL encrypts data, like credit cards numbers (as well as other personally identifiable information), which prevents anyone from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page (and in the case of Mozilla Firefox in the address bar as well).

The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's Web browser and the Web server that the website resides on. For example, the combination of a Firefox browser and an Apache server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the browser and server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

SSL Certificates: At the other end of the equation, and of greatest importance to eCommerce site builders, is the SSL certificate. The SSL certificate sits on a secure server and is used to encrypt the data and to identify the Web site. The SSL certificate helps to prove the site belongs to who it says it belongs to and contains information about the certificate holder, the domain that the certificate was issued to, the name of the Certificate Authority who issued the certificate, the root and the country it was issued in.


Refunds Policy

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Please choose the software product and licence type carefully. We do not give refunds if you simply change your mind or make a wrong decision. Akcelik and Associates Pty Ltd does not issue refunds except as required under applicable law. Please contact Akcelik and Associates to discuss any related issues that may arise.


Future changes to your licences

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The licensing system used for SIDRA SOLUTIONS software products is set up in such a way that it is easy to add extra licences.

In this licensing system, there is no concept of licence upsizing or downsizing. In the past, we used this concept as part of the "site" licensing method. In the current licensing system, each license is managed individually, and is not directly associated with specific sites of your organisation. As a result, the following situations may arise in relation to your need to make changes to your licences.

  • When you need additional licences, you can simply buy one or more additional licences. This can be done using the eCommerce method. 


  • When you need to reduce the number of licences, the action to take is simply not to renew your COVER at the expiry time for the licences you no longer need. You can keep using them until the next major version is released. After the release of a new major version, they will effectively be phased out since they will need to be replaced by a new licence for the current version.

While licence upsizing or downsizing is not allowed, we may offer a licence replacement service to help the Licensee with licence management that may be needed from time to time. This service will be offered at our discretion and at an hourly service charge rate subject to a minimum fee. The licence replacement process may involve cancelling some of the Licensee's existing licences, and any new licence and COVER costs are additional to the service charge.

We suggest that you discuss your licence needs with our Sales Office


Licence replacement

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The licensing system used for SIDRA SOLUTIONS software products does not allow licence upsizing or downsizing. We will consider your existing licences at our discretion when we prepare quotes for changing to an Enterprise licence, or changing a Floating licence to 1PC licences. 

We suggest that you discuss your licence needs with our Sales Office 



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Payment must be made in full before the software is sent to you, your COVER is renewed or before a delegates position in a SIDRA workshop can be confirmed.



Educational Licences

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The Educational licence is applicable to recognised educational institutions, and is subject to various restrictions. 
Under the Educational licence, the Licensee will not use or attempt to use the Software in any way for commercial gain or profit including any research carried out under contract for commercial gain. 
The Professional licence must be obtained for use of the Software for any professional (non-educational) purposes. 
Upgrading from an Educational licence to a Professional Licence is not available.

© 2011 Akcelik & Associates PTY LTD